Diversity, Discrimination, Harassment ... It's All About Respect: Diversity, discrimination, and harassment and how they affect a company. Just knowing about fair housing is not enough to overcome obstacles and barriers learn how to establish and demonstrate respect with coworkers and customers. Turn uncomfortable situations into learning opportunities by obtaining the necessary skills to communicate. Remember, it's not what you know; it's what you don't know. Reduce your liability by adopting proven best practices, guidelines and resources.
The Power of One: A motivating keynote or workshop session about developing your potential to create a team environment where each employee's potential translates into productivity. It takes teamwork to make the dream work! Fair Housing – Then and NOW: Still looking through "rose colored" glasses? Review fair housing history and why it's still an issue today. Don't miss an opportunity for all associates to obtain knowledge on dealing with fair housing issues pertaining to sales, service, disability status, documentation and more. Are You M.A.D.? (Making A Difference – Customer Service): Enhance the quality of customer service at all levels of your organization. Learn to identify service improvement opportunities, improve customer service communication, and deal with challenging customers and how service "recovery" does make a difference.
Attract, Motivate and Retain Top Employees: "The Reality" – Eliminate the Fear Factor and Forget The Average Joe. Learn to say "You’re Hired" so that employees Survive. Understand today’s Extreme Makeovers and have a Straight-eye for that great guy/girl.
Leadership VS Management: Understand the differences between leadership and management. Make the most out of your leadership skills. Learn to manage and motivate with flexibility using different management styles.
Mixing for Diversity – What's Your Company Recipe? Increase awareness and understanding of workplace diversity. Customers as well as employees have gone from melting pot to tossed salad to stew - what's your company's "main course" of action when it comes to diversity? Kick it up a notch by offering some bite-sized appetizers on diversity and cultural issues which can be applied to property management day to day issues. Don’t let your pot boil over…identify how harassment and discrimination can be simmered as you recognize misinformation you may have already learned. Discover action steps that work for creating a competitive advantage in today's ever changing workplace. Find practical solutions based on understanding differences among people without those differences getting in the way. Setting Goals for Success: Know the importance of goal setting, how to use S.M.A.R.T. Goals to motivate employees to increase efforts, and identify the 10 Commandments of goal setting.
Did I Say That? (Communication Skills): Develop interpersonal skills that help you communicate, listen, and handle conflict using C.A.R.E. Communication skills. Discover the deadly sins of poor communication and how to avoid them.
Check Your ACT: Leasing is not about getting lucky or what's old or new. It's about checking your community's A.C.T. - Learn how attitude, competition, and total services impact a community's success. Management Skills in Six Steps: Learn step-by-step approach to effective communication, delegation, empowerment, discipline, organization and motivation. Stop the Invasion of the Warm Body Snatchers (How to Recruit & Interview): Ever been guilty of filling a position with a "warm body"? Learn the knowledge and skills to enable improved employee selection by developing effective recruiting strategies, establish hiring criteria/checklist for open positions, and asking specific questions to get the information you need.
